FAQ

Generals

Why buy Easy Temp?

Easy Temp enables continuous monitoring of body temperature and supports health care providers in making effective and timely diagnoses.

Where is it produced?

Easy Temp is produced in Europe.

Easy Temp BLE, how does it simplify temperature control?

With remote monitoring, Easy Temp BLE simplifies temperature sensing and speed of operation, plus through the App it sends notifications when the temperature rises or falls, according to the set parameters.

Easy Temp NFC, how does it simplify temperature control?

Easy Temp NFC does not have a battery and this allows the device to activate only whenever temperature is to be taken from the patient, using an NFC reader, which through the App stores data about the patient.
Easy Temp NFC is suitable for patients who do not need short interval temperature monitoring.

Is it possible to reset the App altogether, or do you have to manually select each patient who is no longer inpatient?

For security reasons, you have to manually select each patient for a data safeguard.

Can Easy Temp be used on pregnant women?

Easy Temp, as per certifications, is considered a device that interacts with the body in a non-threatening manner, so they can be used on pregnant women as well.

Does Easy Temp devices have an expiration date?

Biomedical devices by regulation (as specified in the certifications) must be used within two years from the date of manufacture.

Use

How and where to apply an Easy Temp device?

Easy Temp can be applied to the part of the skin between the axillary cord and the clavicular bundle. The adhesive should not be in contact with wounds.

Can Easy Temp be applied to any part of the body?

The device can be applied only in the areas indicated by the manual: between the axillary cord and the clavicular bundle, on both sides.

How long do you have to wait after Easy Temp is applied before you can have accurate monitoring?

The waiting time is 5 minutes from the application of Easy Temp.

How long can Easy Temp adhesive be used for?

Easy Temp adhesive has a shelf life of 3 consecutive days from the first application.

How to replace the sticker?

Once Easy Temp is removed from the skin, the adhesive must be removed by pulling the red tab on one of the corners.
The new sticker should be applied to the Easy Temp device in the direction indicated by the protective label marked “sensor,” and then it should be placed on the patient by removing the “skin” protection.

How can Easy Temp be cleaned without damaging it?

The Easy Temp device can be washed without damage with soap and water. Alternatively, ultraviolet autoclaving can be used in order to make the device sterile.

How should Easy Temp be removed?

You have to gently lift the adhesive that is in contact with the skin, and remove it from it. See the manual.

Can Easy Temp be used on multiple patients without replacing the adhesive?

No, you have to replace the adhesive and sanitize Easy Temp every time you want to apply it to a different patient.

How can patient temperature monitoring be controlled through Easy Temp BLE?

Easy Temp is capable of measuring temperature and transmitting it through the BLE interface to any device with a BLE connection by installing a special application provided.

Can Easy Temp be used during clinical examinations that make use of X-rays?

No, it should be removed previously and reapplied when used again after X-ray examination.

How can patient temperature monitoring be controlled through Easy Temp NFC?

As for Easy Temp NFC, monitoring is done directly through the App, which once enabled automatically detects the temperature by bringing the NFC reader close to the patch, and the data is saved within the server, available later in the cloud. See the manual.

Connection

What devices are compatible with the Easy Temp BLE App?

The app is available for all Apple devices with iOS 12.0 or later, and all Android devices from version 5.0 of the operating system.

What devices are compatible with the Easy Temp NFC App?

The app is available for all Apple devices with iOS 12.0 or later, and all Android devices from version 5.0 of the operating system. As for Apple devices, use of the NFC-enabled temperature measurement feature is available for iPhone 7 and later devices.
However, it is possible to view the history of NFC measurements already taken regardless of the availability of NFC reading functionality.

What is the maximum BLE transmission distance of monitoring?

Remote monitoring has a transmission capacity ranging from 8mt to 15mt.

Can Easy Temp BLE be connected to multiple Easy Link devices at the same time?

No, it can be associated with one Easy Link device at a time.

Is it possible to connect multiple Easy Temp BLE devices to the same Easy Link device?

Yes, up to 4 Easy Temp BLE devices can be paired with an ET-Link router.

Is it possible to connect multiple Easy Temp NFC devices to the same NFC device?

Yes, because Easy Temp NFC devices do not require a router, temperature monitoring is done directly through the App by bringing the NFC reader close to the device.

Does Easy Temp BLE need to be paired with Easy Link devices before use?

You have to associate the device with the patient and then with Easy Link before you can use it. In the case of Easy Temp NFC devices, you just need to configure it to the App, entering patch serial and patient.

Is it possible, with Easy Temp BLE device, to run the App in the background?

This is only possible for Easy Temp BLE devices. The App remains active at all times in order to send any notifications, even in the background.

Is it possible to run the App in the background, with Easy Temp NFC device?

No, because measurements via NFC take place directly in the presence of the patient.

What to do if an Easy Temp NFC device fails to detect the temperature?

If the NFC reading operation fails, it may be sufficient to move the smartphone away from the device and back again, or align it with the device in a different way, as the position of the NFC sensor on the smartphone may be different depending on the model.
In the event that the reading fails after repeated attempts, even using different smartphones, the Easy Temp device may be defective and therefore will need to be replaced. See the manual.

Does Easy Temp need to be enabled on the App with each monitoring or is it enough to have it registered when first logged in?

Simply configure Easy Temp the first time you log in, without having to repeat the process each time you monitor.

How to enable the router?

The router must be enabled to a facility Wi-Fi network with Internet access. The configuration procedure is explained in detail within the manual. See the manual.

How to rehabilitate the device if you lose connection with the router?

In case of weak or absent BLE signal, the Easy Temp keeps all detected measurements in memory.

If the router is disconnected, what should be done?

If the router is unplugged from the power outlet, Easy Temp keeps in memory all the measurements taken, as for weak signal cases. Once reconnected, the router resumes its normal activity without the need for any user intervention. In case the Internet connection is lost for a short time, the data received from Easy Temp patches are automatically saved and sent once the connection becomes available again. See the manual.

What does it mean if the blue LED indicator is off on the Easy Link device?

When the blue LED indicator is off, there are no associated Easy Temp devices and the BLE module is inactive.

What does it mean if the blue LED indicator flashes on the Easy Link device?

If its blinking is slow, it means it is scanning for new Easy Temp devices; if its blinking is fast, it is searching for existing Easy Temp devices to receive data.

What does it mean if the blue LED indicator is on on the Easy Link device?

It means that the Easy Link device is connected to an Easy Temp device.

What does it mean if the green LED indicator is off on the Easy Link device?

It means that the router is not connected to any Wi-Fi network.

What does it mean if the green LED indicator is flashing on the Easy Link device?

It indicates that the Easy Link device is in Access Point mode.

What does it mean if on the Easy Link device the green LED indicator is on?

It means that the router is connected to a Wi-Fi network.

How can multiple Easy Temp BLE devices be associated with an Easy Link router?

At power-up, if there are no EasyTemp devices associated, the router will wait for the search command via button, otherwise it will start searching for already associated devices and receive data from them.
The search command for new devices will allow a new EasyTemp patch to be associated within the next 30 seconds, after which the router will return to its previous operating mode.

Techniques

What is the level of accuracy of temperature monitoring?

For both Easy Temp BLE and Easy Temp NFC, the accuracy level is as follows:
in the range from +30°C to +50°C, the accuracy is ± 0.1°C.

How to set the minimum and maximum temperature threshold of Easy Temp BLE, and then receive any notifications?

To change the temperature thresholds, open the patient screen by tapping the button with his or her initials, and use the slider in the “Temperature Thresholds” field to set the new values.
Then confirm the new settings by tapping the button with the check mark in the upper right corner. From now on, you will receive notifications once the new thresholds set are exceeded.

         

Is Easy Temp waterproof?

Yes, but it should be removed from the patient in case of prolonged contact with water, as like any electrical device, this could alter its functionality.

Can Easy Temp withstand high heat sources?

For optimal operation, 55°C should not be exceeded.

Does Easy Temp contain some kind of drug inside it?

Absolutely not.

Is Easy Link included with Easy Temp BLE devices, or must it be purchased separately?

No, it must be purchased separately.

Can Easy Temp be cut with scissors or other cutting tools?

No, it cannot be cut in any way.

Can Easy Temp be subjected to electromagnetic fields?

No, do not expose the device to electromagnetic fields except those produced by mobile phones/tablets with which the device must work.

What happens if an Easy Temp BLE device that has not yet been applied to a patient is inadvertently turned on?

In case the user has unintentionally turned on the device, it will turn off within 30 seconds if it is not associated with his Easy Link Router.

If Easy Temp BLE is damaged (uncovered battery, lessons at the top or bottom label, etc.) can it still be used?

Easy Temp BLE is made of a material that makes it flexible, yet durable. If such a situation should happen, it is advisable to replace the device with a new one, for the sake of the safety of the people using it.

Does Easy Temp leave residue after being removed?

No, upon removal it leaves no adhesive residue on the skin.

Can monitoring only be in degrees Celsius?

No, the measurement is in both Celsius and Fahrenheit.

Can you get different values in two consecutive measurements with Easy Temp NFC?

Yes, as with any temperature control device, the values if at very close intervals can have a minimal margin of difference (accuracy range ± 0.1°C).

How many monitors can be stored in the memory of Easy Temp BLE if there is no connection with Easy Link?

Easy Temp BLE stores approximately 250 measurement values, this is equivalent to 10 days if the temperature monitoring interval is every 60 minutes. If the memory is full, the last value taken remains stored.

Can the monitoring interval be changed?

Open the patient’s screen by tapping the button with his or her initials, then open the drop-down menu in the “Sampling Time” field, and select the new value.
Then confirm the new settings by tapping the button with the check mark in the upper right corner.

         

What happens if Easy Temp BLE unintentionally detaches from the skin?

Should it occur, through Easy Temp Bluetooth a temperature below the set threshold will be detected(given the lack of contact with body heat), following will be notified through the App, as a wake-up call and incitement to control by the doctor.

In case you cannot find the temperature data detected by Easy Temp Bluetooth, how should you do it?

The data collected by the Easy Temp device is transmitted via BLE to the ET-Link router and then sent to the server for viewing via the App or the appropriate web interface.

In case you cannot find the temperature data of Easy Temp NFC, how should you do it?

Temperatures associated with the patient are saved within the server and can be viewed through the App or the appropriate web interface.

How do you set up Easy Temp Bluethooth to be applied on a new patient?

Easy Temp must first be disabled before it can be configured again and applied to a new patient. If this process is not performed correctly, it will be notified by the system, which will prompt the User to proceed in the correct manner. See the manual.

How long does the battery life of Easy Temp BLE last?

Battery life varies depending on the measurement interval chosen. It can range from 2 days (for a 2-minute interval) to 30 days (for a 30-minute interval).

What to do if the battery of Easy Temp BLE becomes overheated?

You need to stop using Easy Temp BLE, and replace it with a new device.

How can the battery charge of Easy Temp be monitored?

Through the smartphone App, it is also possible to keep an eye on the remaining battery level.

Does the Easy Temp NFC device have a battery?

No, because it is powered through NFC technology.

Certification

What certifications does Easy Temp have?

Easy Temp is CE certified according to 93/42/EEC Class II as amended by Directive 2007/47/EC et seq, Class II -a). Validated for ISO13485.

Is Easy Temp suitable for all skin types?

Yes, as Easy Temp is considered a medical device in its own right.

In case of allergic reactions, or redness in the area of application, due to 'Easy Temp adhesive, what should be done?

Easy Temp has high hypoallergenic characteristics with high skin tolerability, but should it cause any reaction, allergic or redness in the area of application, it should be removed promptly.

During data transmission, is the patient exposed to any kind of radiation?

No, as per CE Certification according to 93/42/EEC Class II (amended by Directive 2007/47/EC et seq., Class II -a), validated for ISO13485, Easy Temp guarantees the safety of the patient and the professionals who use it.

Is there any kind of contraindication to using Easy Temp?

No, because being a certified medical device and not containing any kind of medication inside, it has no contraindications.

How should the Easy Temp device be disposed of?

Easy Temp falls into the WEEE R4 waste category, as it consists of electrical components, and in Italy it finds its reference in Legislative Decree No. 49 of March 14, 2014, issued in implementation of the European Directive 2012/19/EU, which requires that specific companies be approached to dispose of them once their functionality is exhausted.

Warranty

Does Easy Temp have a warranty?

Absolutely, Easy Temp’s warranty lasts for one year from the sale of the product.